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Frequently Asked Questions

Question: I cannot create a diagram

Answer:

The diagram building procedure is based on a previously generated report. To create a diagram: select some section in the report (for instance, "By weekdays"), right-click on the column header, and select the "Diagram" item in the appeared context menu.

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Question: The program generates an empty report

Answer:

The problem may occur for one of several reasons:

1. Incorrect import settings or incorrect log file format.
   Make sure you have specified correct import settings. (only for Internet Access Monitor, Mail Access Monitor) More...
2. You have not selected sections to be made into a report.
   A report should include at least one section. Make sure you have selected at least one section to be included into the report.
3. You have specified an incorrect report period.
   If no requests have been made during the dates you specified, then certainly nothing will be printed in the report. Make sure you have specified the correct report period.
4. You have not specified the report objects
   It is impossible to generate a report when no report objects are selected. Make sure you have selected at least one item in the list of objects from which the report is to be generated.
5. No requests with the specified object were made.
   If you select a report object that has not generated any request, an empty report will come out. For instance, if you would like to generate a report 'By months' and have selected only January while the database has information starting in February, then you would receive an empty report. Make sure you have selected the correct objects you would like to generate the report for.

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Question: The "Low level remote document" record appears

Answer:

The documents were printed from DOS programs. Unfortunately, it is impossible to get full information about these documents due to their specific features.