Red Line Software - we help you manage the efficiency of your office operations.

Frequently Asked Questions

Question: The program fails to import data once the database has been cleaned up

Answer:

Removing redundant records from the database is necessary for keeping the database size within reasonable range. When the database is cleaned up, all its records are deleted. However, besides the records themselves, the database also stores the information that the log file had already imported. In the future this file information should be imported not completely but rather from the point the last import process stopped at. This information is not deleted during the database cleanup. Therefore, during the next import the program considers the log file as one already imported and does not import it again. To solve the problem, completely clean up the database (remove all the database files) and import the log files once again.

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Question: Incorrect request date and time are printed in the report

Answer:

The problem may occur for one of several reasons:

1. You use MS Proxy Server and have specified an incorrect date format and delimiter used in the log files.

   Open the "Settings | Log files import | Settings" and specify the correct date format. More...

2. You use a MS ISA Server that maintains its log files in the MS ISA log format, and have specified an incorrect date format and delimiter used in the log files.

   Open the "Settings | Log files import | Settings" and specify the correct date format. More...

3. Your proxy server maintains its date and time in GMT, without adjusting them to your local time zone.

   You should manually adjust the time in the log files by setting the "Time zone offset" parameter in the settings.
   Open the "Settings | Log files import" and enter a positive or negative time zone offset. More...

When you are done adjusting these settings, clean up the database completely (remove all database files) and redo log files importing.