Remote Agents Management Console

Remote Agents Management Console - is the program for managing the remote monitoring agents on the workstations of your network.

Note! If you want to have an opportunity for remote agent management on the workstations of your network you have to enter administrator's account parameters (login and password) which has access on the REMOTE computer. Otherwise the program won't be able to install agent on the remote computer.

Account with Admin Privileges

Login - login of administrator's account.

Password - password of administrator's account.

Network scanning

Start Network Scanning - start scanning your network.

Stop Network Scanning - stop scanning your network.

Note! It can takes a lot of time for scanning if you didn't enter or entered incorrect login or password.

Agents Management

Default Agents Settings - open the window with default agent settings. These settings will be used in agents installation on the remote computer. Note! It's very important to put in the correct PAM Server name before you start the installation process.

PAM Server Name - it is the name of the computer with PrinterMon Server running - the main part of our software.

Transfer Information from agent to server every NN seconds - it's a period of time in seconds after which the information will be transferred from agent to server.

Run agent in debug mode - if this flag is checked the agent will work in debug mode.

Remove printed jobs files from Spool directory after processing - delete printing spooler's files. When you are printing the document the system is creating the service files in the printing spooler directory. The program is processing them. Then if this flag is checked the program will delete these useless files from the printing spooler directory. We recommend you to check this flag.

Install Agents - install agents on the checked in the left pane computers.

Uninstall Agents - remove agents from the checked in the left pane computers.

Start Installed Agents - start installed agent on the checked in the left pane computers.

Stop Installed Agents - stop installed agents on the checked in the left pane computers.

Configure selected Agent - open the dialog which allows you to change settings of one agent which is running on the selected in the left pane computer.

The first two tabs of this dialog are the same as in the Agents Settings.

On the Printers to Monitor tab you can select printers you want to monitor.

All printers - monitor all found printers.

Only selected printers - monitor only selected below printers.

All printers except selected - monitor all found printers except selected below.

Printer Settings - show settings of the selected printer attached to the remote computer.

Printer Queue - show printer queue of the selected printer.

On the Debug Log tab you can watch debug logs if your agent works in debug mode.

Updating remote agents

When we will update our program, of course we can do some changes in agent executable. After this you will need to update agents on all workstations of your LAN. For this you have to do next steps:

  • Install updating version of Printer Activity Monitor in the same folder. There will be updated executable file of PAM Agent in the program's folder
  • Start Agents Management Console
  • Scan your network
  • Select computers where you want to update agents
  • Press Stop Installed Agents button
  • Press Start Installed Agents button

As a result, you will have updated and running agents on all selected workstations.

Manual agent installation on the remote computer

If you couldn't or don't want to install agent using Agents Management Console you can do this manual. For this you have to do next steps:

  • Copy pamagent.cfg and PrinterMonAgent.exe files from Agent subfolder of the program's directory to the remote computer
  • On the remote computer open pamagent.cfg file in Notepad. In the "Server" field enter the name of the computer where PAM Server is installed. Save file and close Notepad.
  • Start "PrinterMonAgent.exe /install" command from command line
  • Start "PrinterMonAgent.exe /start:PrinterMonAgent" command from command line

For manual removing the agent you have to do next steps:

  • CD to the directory where you copyied executable and cfg files
  • Start "PrinterMonAgent.exe /stop:PrinterMonAgent" command from command line
  • Start "PrinterMonAgent.exe /uninstall" command from command line
  • Remove pamagent.cfg and PrinterMonAgent.exe files and then remove DOCS subdirectory that was created by program

Installing remote agents using MSI installation package

You can install a remote PAM agent on any workstation in your network using pamagent.msi MSI package located in the Agent subfolder. This MSI package have 3 properties, which allows you to define parameters values during the installation process. These properties can be used for "quiet" remote agent installation using msiexec Windows utility. As example, you can use the following command line: pamagent.msi /quiet PAMSERVER="COMPUTER_NAME" TRANSFERINTERVAL="30" DEBUGMODE="1"

Problems that occurs while managing remote agents

Sometimes it isn't possible to install remote agents on all computers of your network. Please read Frequently asked questions where you could find the most common problems and their solutions.