Red Line Software - we help you manage the efficiency of your office operations.

Documentation

• Introduction
• System requirements
• How the program works?
• How to start using the program?
• Path to Log Files?
• Program Overview
  • Log
  • Reports
    • Generating reports
    • Report templates
    • User Defined Reports
    • Diagrams
  • Service
    • Data import
    • Resolving IP addresses
    • Database cleanup
    • Sending by Email
  • Program settings
    • General settings
    • Appearance
      • Color Schemes
      • Log
      • Reports
      • Diagrams
    • Log files management
    • Log files import
      • Log files import
      • Data Sources
      • Import Settings
      • Exclusion rules
      • IP Addresses Conversion
    • Scheduled Tasks
      • How it works
      • The "Generating report" task
      • The "Download Log Files" task
    • E-mail
    • Program updates
  • Advanced settings
    • Groups
    • Aliases
    • Data types
    • Host categories
    • Protocols
    • Color Groups
    • Countries
• Troubleshooting
  • No log files were found in the specified directory.
  • The program generates an empty report.
  • Incorrect request date and time are printed in the report.
  • Mail Access Monitor's address list contains a great number of e-mail addresses that are not local.
  • The program fails to import data once the database has been cleaned up.
  • Cannot create a diagram.
  • Information provided by the program differs from the one provided by our ISP.
  • An "Unknown URL" item appears in the "By host" section.
  • Outgoing traffic equals zero.

Authorization

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